Support

/Support
Support 2016-06-22T20:19:13+00:00

AVHS Support Questions

I need help, now what?
Read through all of our support questions to see if your question has already been answered. If it hasn’t email support@terrafox.com or call 520-955-6300.

Can I use any camera with your service?
Any Axis AVHS Supported camera can be used with the Terrafox AVHS system. Using the Axis Product Selector any “AVHS Supported” will work.

Will you hold my hand as I setup my system?
You bet! Well, we won’t actually hold your hand… but we will walk you through setup over the phone and/or using remote support.

Do you have and iPhone or Android APP?
Currently Terrafox does not have a custom APP, but it is in development. Other developers have APP’s that work with the Terrafox AVHS system. Search for “VHS” or “AVHS” in your APP Store. Some are free some are paid.

Do I need a static IP address?
No, but you can if you want to. The cameras will obtain an IP address via a DHCP server (which almost every network has) and then reach out to the Terrafox servers.

Does my camera need a public IP address?
No, but you can if you want to. As long as the camera has a route to the internet any valid IP address will work.

Is it legal to put my camera here?
Before setting up a camera, you are strongly advised to check the laws on camera surveillance in your country, state or region. The options are endless of where you can install cameras, so you need to check for your given situation.

How long is a warranty on my camera?
Most of the cameras we sell come with a three-year factory warranty.

How many cameras can I have on my account?
This depends on so many factors. Most internet connections can accommodate 4 cameras, some can handle up to 8. At our office we have over 15. Give us a call or shoot us an email so we can help you with your setup.

Can I move my camera around?
Yes, for example, you could plug it in at your office, then at home, then at a friends house and then in your hotel in Hawaii. A few seconds after the camera boots up, your video should be online.

Do I need to configure anything on my router?
No. Your camera reaches out to the Terrafox server, and because it calls us and we don’t call it, you don’t need to configure anything on your router.

How reliable and safe is this system?
Very. Terrafox has taken many measures to make sure that your data is safe and securely locked. Not even our staff or admin have access to your data, your user account is the only one that can unlock, view or download your video.

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